Privacy Policy
Last updated: 28 September 2026
Healthophy Care (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit healthophycare.com or place an order, how we use it, and the choices you have.
1. Information We Collect
- Order details: your name, email address, phone number, and billing and delivery address.
- Account details: if you create an account, your login details and order history.
- Payment information: payments are processed securely by Razorpay. We do not see or store your full card, UPI or net banking details.
- Technical information: your IP address, browser type, device, location (approximate), pages visited and how you interact with our site, collected through cookies, pixels and similar tools, including Google Analytics and the Meta (Facebook) Pixel.
- Messages: anything you send us through the contact form, email or phone.
2. How We Use Your Information
- To process and deliver your orders and send order updates.
- To respond to your questions and support requests.
- To process refunds and returns.
- To improve our website, products and services.
- To send offers or updates, only if you have agreed to receive them.
- To meet legal and tax requirements.
3. Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us run the store:
- Payment providers (Razorpay) to process payments.
- Courier and logistics partners to deliver your orders.
- Website hosting, email and support service providers.
- Analytics and advertising providers such as Google (Google Analytics, Google Ads) and Meta (Facebook and Instagram), to understand site usage and show relevant ads.
- Authorities, if required by law.
These partners may use your information only to provide their services to us, or as described in their own privacy policies.
4. Cookies, Analytics and Advertising
We use cookies and similar technologies to keep your cart working, remember your preferences and understand how visitors use our site.
- Google Analytics helps us see how visitors use the site (pages viewed, time spent, device used).
- Meta Pixel and Google Ads tags help us measure our ads and show relevant ads to people who visited our site.
You can control or delete cookies through your browser settings. You can also opt out of Google Analytics using Google’s browser add-on, and manage ad preferences through your Google and Meta account settings. Some parts of the site may not work properly if cookies are disabled.
5. Data Security
We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We keep your information only as long as needed to fulfil orders, meet legal and accounting requirements, and resolve disputes.
7. Your Rights
You may ask us to access, correct or delete your personal information, or withdraw your consent to marketing messages, at any time by contacting us. We will respond as required under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
8. Children’s Privacy
Our website is meant for adults. We do not knowingly collect personal information from children under 18 without a parent’s or guardian’s consent.
9. Third-Party Links
Our site may link to other websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
11. Contact Us
Healthophy Care
Ramnagar, Datala Road, Near Murke Hospital, Chandrapur – 442401
Email: info@healthophycare.com
Phone: 9834266512
27ANNPB8286H2ZJ